Newsletter: Changes @ BetterWebSpace

Please read this newsletter thoroughly it contains very important changes to how BetterWebSpace operates.

InnovaTech Media Ltd.

We talked briefly about this in our last newsletter, but I wanted to update you properly on where we are now….

For the past 7 (and a bit) years, we’ve run BetterWebSpace as a Sole Trader trading name under Keiron Skillett. It’s become very clear to us in the last 6 months or so that we’ve outgrown our status as a Sole Trader and need to move to a Limited Company.

As such:

From Monday 21st December 2009, BetterWebSpace will become a trading name of InnovaTech Media Ltd.

What does this mean to you?

Providing you want to continue your business with us (and we hope you do!) very little, the business will still be run by myself but in a Managing Director capacity and you’ll probably notice a few more names coming on board in the not too distant future. I intend to run the business in exactly the same way it always has – Good customer support – at realistic prices.

What about Payments?

This isn’t quite so easy so I’ll break it down:

• PayPal
  Do nothing! PayPal are not requesting an account change for us – so we’ll continue to have the same account.
  
• WorldPay
  WorldPay however require us to have a new account, so we’ve been setting this up in the background over the last month or so and are ready to go with this now. Here is what will happen:
  1. On Monday 21st December 2009, we will cancel ALL FuturePay agreements to BetterWebSpace. WorldPay should notify you of this at the address you have registered with them.
  2. We will update our details in ModernBill to point to the new WorldPay installation and send out notification that we have done this.
  3. YOU MUST login to our billing system after you receive your next invoice, on or in the days before the renewal date, and create a new payment agreement (either via WorldPay/FuturePay or PayPal).

  Failure to follow the steps above may result in interruption/suspension of services.

What’s Next?

Obviously there are some other things going on alongside this big change (it wouldn’t be us if there weren’t!). Now we have our backup service running fully we can concentrate on other things.

• Website Design
  Our Web Designer has re-written a number of sites in the last few weeks for customers old and new. If your website could do with a New Year refresh then let us know and we’ll organise some mockups for you.

• Control Panels
  We’ve noticed a lot of our customers are still using the old versions of the cPanel. If you’d like to be switched to the x3 version let us know and we’ll make the change as soon as possible.
  
  

  x3 cPanel Skin

• UK Hosting
  Several of you have asked for this for quite some time and my answer has always been the same, I’ve never found a partner I was happy to work with to deliver this service. That has changed….

  Starting 1st January 2010 (subject to no problems between now and then!) we will be taking orders for our UK based packages. These will likely be the same packages as we already offer, but with a price increase to accommodate the pricing of UK Bandwidth. If you’d like to register your interest for this now and get a price for a transfer as soon as they become available then let us know ASAP.

That’s all for now, but whilst I have the opportunity I’d like to wish all our customers a very Merry Christmas and a Prosperous New Year!

Keiron @ BetterWebSpace