For several years we’ve reminded customers regularly that they must make their own backups. In the past we’ve only taken occasional backups when we’ve been doing the occasional upgrade that caused us some concern.
However in light of several recent events we’ve recognised that some customers simply do not have the time to perform their own backups of all their files, databases and emails on a regular (or even a semi-regular basis in some cases!).
We have for quite a while been exploring the options available to us for secure off-site backups in a physically separate datacenter from our servers. We are now in a position to launch this service to all users! Unfortunately our existing pricing structure is unable to include these backups.
We’ve also recognised that some users have more time-sensitive data than others so we will be offering two different types of backup package:
- Weekly – Suited to clients who just want a secure off-site copy of their data.
On a weekly basis we will take a full copy of all of your account from files to cPanel configuration options and store it offsite. Simply contact us for a restore* of this file at any time.
- Daily – Suited to clients with important email/database changes daily.
On a daily basis we will take a full copy of all of your account from files to cPanel configuration options and store it offsite. Simply contact us for a restore* of this file at any time.
* A “restore” will be defined as a complete replacement of what is currently on the site with the contents of your backup file. Any custom restore which requires a subset of this data restored will be charged at our Premium Support rates.
Note: The launch of this service will also mean that we will not backup any accounts not registered for our backup service, backups for other customers will remain the customers own responsibility (including during upgrades).
Easy Hosting Customers
For our Easy hosting customers the backups will be priced as below, this pricing already includes price increase for new orders from September 1st 2009.
| Package | No Backups/Current Price | Weekly Backups | Daily Backups |
|---|---|---|---|
| Easy 1 Yearly | £12** | £7.50 | £11.25 |
| Easy 2 yearly | £24** | £15.00 | £22.50 |
| Easy 3 yearly | £36** | £22.50 | £33.75 |
| Easy 4 yearly | £48** | £30.00 | £45.00 |
** From September 1st these prices will be increased for all new orders and upgrades to these packages. Existing clients will be able to remain on their current price and current package for the lifetime of their account providing no modifications are made.
Reseller Customers
For our reseller customers the backups will be priced as below, again this pricing already includes the price increase for new orders from September 1st 2009.
Resellers note: If you have multiple units currently wrapped up in one reseller bundle you’ll need to purchase this for all your units. If you’d like to move some accounts into a separate unit which will be backed up then please contact support.
| Package | No Backups/Current Price | Weekly Backups | Daily Backups |
|---|---|---|---|
| Easy Reseller Unit Monthly | £10** | £6.00 | £9.00 |
** From September 1st these prices will be increased for all new orders and upgrades to these packages. Existing clients will be able to remain on their current price and current package for the lifetime of their account providing no modifications are made.
If you would like to register for backup services please contact support today!
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